Terms and Conditions

1.General

COMPANY is a shop through which the customer can purchase goods or services provided directly by COMPANY and other products or services from other companies which have decided to sell their products or services via the COMPANY.

The following terms are followed when making a sales contract between COMPANY and the customer.

With any third-party member affiliated with the sales contract, also customer protection laws and any specific terms affiliated with the third party will be used together with these terms.

1.1 Third party content

All trademarks belong to their rightful owners. COMPANY may provide links to websites which are not controlled by COMPANY. COMPANY cannot guarantee that the content found on third party links linked via COMPANY is accurate or up to date, neither that the websites follow the same privacy agreement and security measures as COMPANY. The address holder is responsible for the content inside the link.

1.2 Force Majeure

COMPANY is not liable for any damage that it caused by an unpreventable obstacle, unpredicted event or a change in circumstances that cannot be influenced by COMPANY and which COMPANY cannot prevent reasonably. These are for example, but not exclusively legal strikes, warfare, fire, weather phenomenon, terror strikes, changes in legislation, technical problems, communication errors, supplier difficulties, or something caused by the aforementioned. During the unpreventable circumstances the liability to cover any damage or do any compensation is voided. COMPANY is liable to inform the customer as fast as possible of any unpreventable circumstances affecting the sales contract.

1.3 Changes to these terms

COMPANY reserves the right to change these terms one sided without notifying the customer beforehand. All orders will follow the terms that were applied at the moment of purchase, visible at COMPANY’s website. All changes are immediate unless otherwise specified. The latest terms can always be found on the website. The customers will not necessarily be informed individually of these changes, e.g. via email. The customer needs to always read and accept the terms before any purchase.

2.Customer rights and responsibilities

COMPANY sells products to private people who are of age (later on referred to as consumer) and to people under the age of 18 years with the approval of their legal caretakers. Ordering via any credit purchase method by a person under the age of 18 is strictly prohibited.

COMPANY can also sell to organizations and to other business partners with a contract made on a case by case basis directly with the buyer.

By ordering from COMPANY, the buyer creates a user account to the shop. The customer is responsible for providing the seller with most up to date and accurate information, as well as responsible for any mistakes in the information. How the information will be handled and protected by COMPANY will be elaborated under COMPANY’s Privacy Policy, which is also part of these terms.

The customer can access his or her account at any time to view their current order status, and to view selected purchased download products.

The customer is liable for keeping his login information a secret and not to give the information to anyone else. Any information regarding the login information must be protected by the customer, and any documents containing this information must be kept so that outside parties have no access to them. Inability to comply will lead to liability to pay for any purchases made by another person with the account holder’s information.

The customer might be sent requests to review any ordered items or be sent other questionnaires. The customer is not required to answer or to react to these inquiries.

Any damage to goods that is noticed upon receiving the item must be informed to the seller, COMPANY, without unnecessary delay. Damages reported later after 14 days of receiving will be considered not being due to any mishandling by the sender or the courier. Any exceptions will be made on a case by case basis between a customer supporter and the customer.

Any customer account that has been used in violation to these terms can be closed without any warning.

2.1 Privacy policy

The privacy policy that is part of these terms, Information regarding browser cookies can be seen on our website.

2.2 Information deletion request

Request to delete any customer information will be handled in accordance to these terms, and the request will be fulfilled in accordance to the international law and EU regulations regarding private information, and as fast as possible.

3. Products and prices

All the prices shown on the site include all taxes and shipping costs, unless otherwise clearly mentioned. All product descriptions are as accurate as possible, with the information received directly from the item publisher or manufacturer. If the item price is not correct, the item will not be sold if the customer can be recognized to have understood the price not to be accurate.

Product pictures are for illustrative purposes only. The pictures might not completely reflect the state or nature or origin of the item. COMPANY is not responsible for any information provided by a third party.

With exception to obviously incorrect prices described in the first paragraph of this point, items will be sold at the price that was agreed upon confirming the order. Price reductions on an item are not informed to the customer, but the customer has the right to inform the seller about price reductions, and the order price can be negotiated to reflect the price reduction.

COMPANY is not liable for ordering items from a manufacturer in order to be able to send any item as per order request, even if the order is already confirmed. Orders with discontinued items will be refunded to the customer on an item by item basis.

4. Payment

You should pay for your order in accordance with Invoice.

For questions regarding your COMPANY invoice please contact our customer support team.

You’ll receive advance notice on email when we have dispatched a product to you. Any objection must be made within 4 working days of advance notice being sent. Payments made by debit card are always protected against abuse. You have the option to refuse payment when you receive your payment history. In the unlikely event that your card is misused in an Internet store that uses SSL (Secure Socket Layer) in its payment system you will be fully protected and can recover any loss incurred. Thus, you are better protected than in the physical world.

The data you submit in connection with purchases paid with by credit card is encrypted (SSL). Neither COMPANY or others have the opportunity to read the data you provide.

5. Delivery and transport

COMPANY delivers all over the world. Average shipping time will vary from product to product and is approximately 40 days, but you can always see the expected delivery time on the product.

6. Cancellation right

The customer may cancel any not handled order through his or her COMPANY account. Note that the system can take up to 15 min to register the order confirmation, and during that period cancellations might not be registered. Also, after cancelling the order the cancellation will be confirmed within 15 minutes. Successfully cancelled orders will be refunded to the customer.

Cancellation request can also be done by contacting COMPANY customer support and by giving a written notice of the cancellation request, either via email or via the support chat function. After giving the cancellation request to a COMPANY employee it may take up to 48h for the order to be cancelled, in which time the order may already been sent out, thus making the cancellation impossible.

Orders that could have been cancelled in good time by the customer through their COMPANY account but were already sent out are not considered cancelled.

7. Return right

You have the right to return your purchase according to your consumer rights. The product must be returned in substantially the same condition and quantity as when you received it.

Under your consumer rights, you have the right to return the product, i.e. you can refuse the delivery or return the purchase, provided that the return shipment is dispatched to us within 14 days after you have received it, in its original packaging and in substantially same condition as received.

IMPORTANT!  products can only be returned if the outside wrapping/film has not been broken. If you have taken the item out of its original wrapping you may lapse your rights under the contract of sale.

COMPANY employees have the right to make customized return agreements with the customer. The information must be given written, either via email or via the support chat.

Upon receiving the returned goods, all items will be checked that they meet the conditions under the return’s policy/procedure. A refund or replacement will be processed as quickly as possible. Please enclose your COMPANY account (normally 6 digits long) and order ID (normally 8 digits long) so we can credit your money directly to your original method of payment. Returned goods are normally processed upon their return. If your product is not refunded / returned and / or you do not hear from us within 9 business days, please contact us.

Bulk items and other bulk orders must be returned in their entirety and cannot be returned only partially. If a bulk order is returned partially COMPANY reserves the right to treat the shipment as a shipment sent to the seller as a defective product following with the 3-month waiting period described under section 8. Liability for errors.

8. Liability for errors

COMPANY reserves the right to charge the customer for any expenses caused by the customer or resulting from actions taken by the customer, or from the lack of actions. These include but are not exclusive to extra shipping services, missing content, and unreasonable delay.

When any extra expenses are noticed COMPANY will inform the customer about the expenses without unnecessary delay.

Any defective product sent to COMPANY for repairs or to be returned will be inspected and the possible error confirmed. After receiving the item, the checkup process takes 3-5 business days. Any consecutive repair procedure can take up to 30 days, or even longer depending on the item in question and the preferred manufacturer procedure.

Damages can only be reimbursed in maximum with the full price of the original item. The reimbursement can also be lower. The reimbursement can be done either via a refund or by COMPANY points.

Any damage caused by using the product in an unintended way or without consulting the user manual, if one was provided, or if the damage is caused intentionally will not be covered. Opening an item will void any warranty unless otherwise specified by the manufacturer.

COMPANY will not reimburse an order where the defect is due to an error in the original material. If a defect is subject interpretation the responsibility for the defect falls onto the customer.

Third party modifications will void any repair service.

COMPANY will not reimburse any immediate or non-immediate damage caused by the defect.

Defective items sent to COMPANY for repairs will be recycled if not claimed back within 3 months after repair attempt. The customer will be informed of the repair status via email.

The 3-month holding period is also applied to all shipments sent to the seller with insufficient information to identify the shipment.

9. Reclamations and complaints

Not everything goes always as planned, but do not worry we are prepared also for these things. We maintain a very high level of service and will do everything in our power to improve on this whenever possible. We take complaints very seriously and will do everything we can to resolve them as quickly as possible.

For non-delivery claims regarding your order shipment, any objection must be made within 4-5 working days of the order dispatch notice being sent to your e-mail.

For shipments damaged during transport the claim needs to be raised as early as possible, after receiving the shipment. The damage needs to be documented. Pictures of the damage and the acknowledgement of damage from the courier can be sent to our customer service e-mail. The customer is required to provide COMPANY with necessary documentation or information to identify his or her order. The customer may need to prove that he or her has made the purchase with a proof of payment.

All reclamations will only be handled when provided in writing. Any verbal reclamation will be disregarded. Reclamations can be addresses to info(a)COMPANY.co.uk or by as a letter sent to an address specified by the seller. Reclamations can also be made electronically if so specified by COMPANY customer support.

Customer service personnel cannot directly handle the claims. All reclamations will be handled by the reclamation department. Reclamations will be if needed, handled with more personnel involved from COMPANY.

If you have any concerns or complaints, please in the first instance contact a member of customer service team.

10. Extra services

COMPANY sometimes provides unlisted special services, agreed on a case by case basis with the customer.

All special orders, modified items, and any special services provided to the customer do not have any cancellation or return right. Any special treatment that has already been started will be charged if a cancellation is made after confirming the order, but prior to being provided to the customer. Any work will be tried to be stopped as soon as possible after cancellation.

11. Offers and limitations

Customers may have a contract made which differs completely or partially with the content of these terms.

Sometimes there might be seasonal or otherwise temporary additional conditions that apply in addition to these terms, e.g. extended return right period. The additional conditions apply only for the duration that the seller has pre-defined and only for the products that are specified. When the additional conditions expire or they are cancelled these terms are applied as they are.

Any offer limited to a quantity or to a specific item are valid only for as long as the offer time was specified or as long as the item is sold out.

Some items may be subject to age or quantity restrictions. In these cases, the customer must be ready to provide necessary information to confirm the legitimacy to receive the order either to COMPANY or a third party, e.g. a courier.

All used products are sold “as is”.

The stock status is as up to date as can be seen to be reasonable, but may experience delays during heavy traffic, e.g. during sales.

12. Governing law and jurisdiction during dispute

All disputes will be solved primarily with a contract between the seller after negotiating with the seller’s customer service. In a dispute the seller will apply the law of the Seller’s country.

The customer has the right to contest any point in these terms. Any dispute regarding these terms or how they are interpreted or applied will be solved solely by law of the Seller’s country, in the closest district court to the COMPANY headquarters.